Seller
E -commerce delivery terms. The seller reserves the right to change these terms of delivery by a unilateral decision without any prior notice.
If you have a problem with ordering or delivery, please contact our customer service.
Tentaana Oy (343179-9)
Korsutie 10
74390 Laakajärvi
info@telttasaana.fi
Payment
In our online store, payment is secured safely through the payment methods offered by Shopify. The most common payment cards (Visa, Mastercard, American Express) and other popular payment options are available.
You can pay for your purchase too With the help of Shop Pay, which allows to the parts of the payment of the payment. In this way, you can divide the payment into several rounds and make your purchase more flexible - without any additional costs if you pay on time.
All payments are processed securely and encrypted. We will not store your payment information.
If you have any questions about paying or need help with your order, you can contact us by email: info@tetasana.fi
Delivery and shipping costs
We use a variety of delivery methods in the online store. Delivery methods and prices may vary according to the weight, quantity and dimensions of the product. Delivery prices can also be applied for dynamically directly from transport companies. Not all delivery methods may be available in all products.
At the cashier's checkout, you will see up -to -date information on the price of delivery and the delivery methods available for the order. Delivery costs of the selected delivery method are always added to the purchase of the shopping cart. We deliver the order by the delivery method of your choice.
Delivery time
Product delivery times may be reported in the product information. We always strive to deliver all orders as soon as possible, but delivery time may vary by product or by delivery. Possible delivery times will be announced separately on the online store website.
Cancellation
Products ordered from the online store have a 14 -day withdrawal of 14 days from the order date, unless otherwise stated in the product information.
Before canceling the order, the customer must contact our customer service and notify the cancellation and the upcoming product return. It is possible to return the order for all products or only some of the products. Returned products should be unused, in original packaging and flawless. The customer pays the costs of the refund.
The seller has the right to partially lower the value of the product, if the products have been used, there are errors, the original packaging is drowned or the products are not otherwise in the condition where they are sold to the customer.
The fee is refunded in the same way as the order is paid. For example, when paying on a card, the amount of the return is credited to the card. If this fails, another way to return the payment will be agreed.
Customer service
Always contact our customer service in the event of any problem.